Common queries answered
Frequently asked Questions
We provide standard delivery service which usually takes 3-5 days. Express delivery is also offered for an extra amount for next day delivery.
We provide easy returns and refund policy, usually 30 days. Please check the website for more information.
We provide different ways to amend your shipping address usually prior to the order has shipped. Please contact our customer service for updating shipping address.
We will provide a link to the courier website to track your order.
If you have created an account during checkout, you can also find the delivery information from within your account page on the website.
We clearly state the customer service team’s phone number, email on the website to contact us.
We are happy to provide a VAT invoice on request. Please get in touch with order details and we will email the VAT invoice straightaway.