Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We provide standard delivery service which usually takes 3-5 days. Express delivery is also offered for an extra amount for next day delivery.
You will be asked to create an account on our website to place your order when you place the order with us.
We provide different ways to amend your shipping address usually prior to the order has shipped. Please contact our customer service for updating shipping address.
We will provide a link to the courier website to track your order.Â
If you have created an account during checkout, you can also find the delivery information from within your account page on the supplier website.
We use highly encrypted method for credit/debit card transactions and also employ fraud prevention methods to provide you with secure environment.
We are happy to provide a VAT invoice on request. Please get in touch with order details and we will email the VAT invoice straightaway.
If you need to swap an item
Returns and Exchanges
We provide easy returns and refund policy, usually 30 days. Please check the website for more information.
We work hard to deliver the correct item but if you have received a wrong item, please contact the customer service for further information.
We work hard to deliver the item without damages but if you have received a damaged item, please contact the customer service for further information.
We clearly state the customer service team’s phone number and email on the website to get customer support.
We provide you with an option to easily cancel the order before it has been shipped.
Please contact the customer service for further information.